Patient Feedback

NHS Patients
 

Hand Surgery
"It was the best service I have ever had. You are all lovely people. I had first class and unbelievable treatment from reception through to theatre, and it was so nice how they put my fears at rest, and I hope I can have my other hand done there as well."

"I would like to thank the hand surgeon again for performing such an excellent operation on my hand and express my thanks to all his wonderful staff for all their care and attention from the time we arrived and during my appointment to departure. It made what I was expecting to be a traumatic experience into a pleasant one and my hand is now looking good and almost healed. Thank you all particularly to the gentleman who gave me back my hand."

Urology
"I feel I couldn't have been treated better if I had been a private patient."

"First class service, attention and treatment all round."

"All the staff who dealt with me were clearly professional and competent and I also felt that I was being treated as a person and not simply as a medical problem."

"The whole experience was of a very high standard.  Thank you."

"Very caring & informative."

"Thank you very much for your prompt attention & efficient system. Special thanks to the Consultant for straight forward diagnosis.  Much appreciated."

Deep Vein Thrombosis
"Was treated really well from all staff nurses and doctors and impressed with how it is run. Keep up the good work."

"Fantastic staff and much nicer than having to attend a big hospital."

"The Service was excellent and facilities were superb."

Patient Record Network Service
"From a safety point of view, this information is absolutely critical in ensuring the right patient gets the right drugs at the right time."

"I can’t believe we have never had this system before and that there could be any reluctance to allow access in this fashion! Patients can only benefit from hospitals having more knowledge of their past medical history."

"By using the PRN we were able to give the definitive treatment quickly."

 

Private Patients
 

Minor Surgery
"I was very nervous at having this procedure but I need not have worried. The doctor was excellent and I would certainly use this service again if I had to. I was made to feel very much at ease, and it was over before I knew it. Well worth the money."

"I had no idea this type of minor surgery could be organised so quickly and easily. Thank you."

"Many thanks for this excellent service, at a much more reasonable price than at private hospitals elsewhere. Keep up the great work."

Abdominal Aortic Aneurysm Screening
"Very friendly, reassuring, helpful and caring. Lovely staff, lovely practice, a nice experience. Thank you."

"The lady who undertook the scan was an example of what a nurse should be - friendly, polite and efficient. A great advert for your company."

"Glad I was given the opportunity to have had health check, staff very kind and reassuring."

"Difficult to improve on excellence."

Pregnancy Reassurance Scans
"I think this is a fantastic service, it gives absolute peace of mind to women who are feeling anxious in the early stages of pregnancy. Myself and my husband were very impressed."

"Great service - loved how I could go to my local practice to have it done and also priced more competitive than BUPA which was my deciding factor. Thanks very much!"

"The sonographer and the nurse we saw were wonderful, friendly and very professional. Reassured me at a worrying time. Thank you."

"Wonderful, quick and reassuring service."

Osteoporosis Screening
"An excellent service. Prompt, efficient, accessible and reasonably priced!"

Flu Vaccinations
"An excellent service, very easy to deal with."

"A choice of GP practice to go to and an evening appointment was great. Really friendly staff put me and the children at ease. It’s also nice to know that a doctor is on site – added assurance. Thank you!"

"My employer paid for a flu vaccination for me and I had the injection at work. The service was really convenient and the nurses were brilliant. Apparently the service also includes telling my GP that I have been vaccinated - Easy!"

"Thank you for your efficient oversight of this process."