Patient Feedback

Give us your feedback!

 

NHS Patients

 

Audiology

"I would just like to say thank you for the new hearing aid ear mould which your young lady fitted for me at your clinic in the Clacton Leisure centre. I delayed writing to you just to make sure that all was well.....so far so good.

Thank you and your team. What would we do without you"

 

Ultrasound

"Very efficient, friendly staff, easy access and quick date from referral to appointment."

"Very quick, friendly, willing to explain everything without trying to rush you through like cattle, very lovely reception staff. 10/10 service."

"Friendly services, I cannot fault a single thing. Thank you."

"Wonderful service."

"Comfortable and friendly staff. Good reception and nice waiting area. Easy to get too. Called in minutes before appointment time."

"Lovely ladies, very reassuring. Excellent to be able to be seen locally."

"Very good experience. Made something that I thought would be difficult very easy."

"Everybody has been very nice. Staff on the phone were very helpful and text reminders and correspondence very efficient."

"Absolutely lovely service, no waiting around, polite, smiley and friendly staff."

"I am 78 years old and it is so good for me to be able to visit my surgery instead of two buses to the hospital the nurses are really pleasant."

"The staff were lovely, friendly and very reassuring. They put me at ease right away and totally respected my dignity. Thank you."

 

Urology
"I was treated with respect, everything was explained clearly. All persons involved were wonderful. And the final consultation, was informative, reassuring, and I came away with a better understanding of my condition. Thank you to all, who made my experience a good one."

"I feel I couldn't have been treated better if I had been a private patient."

"First class service, attention and treatment all round."

"All the staff who dealt with me were clearly professional and competent and I also felt that I was being treated as a person and not simply as a medical problem."

"The whole experience was of a very high standard.  Thank you."

"Very caring & informative."

"Thank you very much for your prompt attention & efficient system. Special thanks to the Consultant for straight forward diagnosis.  Much appreciated."

"My doctor suggested the GP Care route, and I got an appointment very quickly (I believe it was fast tracked anyway). Had never heard of this before and didn’t know what to expect by getting this procedure done via a surgery/ local health centre, rather than a hospital, but a VERY efficient and quick service AND on time. Much prefer this than going into a huge hospital. Thanks for making it so quick and easy."

"I received excellent care and attention. It was very discreet and I felt at ease and all my questions were answered."

"Could not be faulted - excellent, efficient, professional and friendly. Made you feel very relaxed."

"Friendly and professional from all nurses and specialists. I felt at ease and all my questions and worries were answered. Thanks to all."

"The timing and attention was excellent as were the arrangements. Satisfied with appt date/location and no ways in which the service can be improved."

 

Deep Vein Thrombosis
"Was treated really well from all staff nurses and doctors and impressed with how it is run. Keep up the good work."

"Fantastic staff and much nicer than having to attend a big hospital."

"The Service was excellent and facilities were superb."

 

Patient Record Network Service
"From a safety point of view, this information is absolutely critical in ensuring the right patient gets the right drugs at the right time."

"I can’t believe we have never had this system before and that there could be any reluctance to allow access in this fashion! Patients can only benefit from hospitals having more knowledge of their past medical history."

"By using the PRN we were able to give the definitive treatment quickly."

 

Private Patients

 

Minor Surgery
"I was very nervous at having this procedure but I need not have worried. The doctor was excellent and I would certainly use this service again if I had to. I was made to feel very much at ease, and it was over before I knew it. Well worth the money."

"I had no idea this type of minor surgery could be organised so quickly and easily. Thank you."

"Many thanks for this excellent service, at a much more reasonable price than at private hospitals elsewhere. Keep up the great work."

 

Abdominal Aortic Aneurysm Screening
"Very friendly, reassuring, helpful and caring. Lovely staff, lovely practice, a nice experience. Thank you."

"The lady who undertook the scan was an example of what a nurse should be - friendly, polite and efficient. A great advert for your company."

"Glad I was given the opportunity to have had health check, staff very kind and reassuring."

"Difficult to improve on excellence."

 

Pregnancy Reassurance Scans
"I think this is a fantastic service, it gives absolute peace of mind to women who are feeling anxious in the early stages of pregnancy. Myself and my husband were very impressed."

"Great service - loved how I could go to my local practice to have it done and also priced more competitive than BUPA which was my deciding factor. Thanks very much!"

"The sonographer and the nurse we saw were wonderful, friendly and very professional. Reassured me at a worrying time. Thank you."

"Wonderful, quick and reassuring service."

 

Osteoporosis Screening
"An excellent service. Prompt, efficient, accessible and reasonably priced!"

“Very easy and very fast - thank you”

 

News from GP Care

New Tewkesbury Urology Clinic
New Gloucester Clinic Location
New Bristol Urology Clinic Location