Community Urology Service

Service Overview
GP Care's Community Urology Service is a community based, NHS consultant led, rapid access ‘one-stop-shop’ diagnostic and assessment clinic that is available to NHS Patients as an alternative to attending hospital for three or four separate visits.

The Service has been seeing NHS patients with urological symptoms since November 2007 and has received consistent favourable feedback from both patients and GPs as well as delivering significant cost savings to Clinical Commissioning Group (CCG) budgets. 
This community diagnostic service provides assessment and the necessary tests for a wide range of urological presentations that would otherwise have involved patients attending multiple appointments at hospital.

This service is a comprehensive diagnostic and assessment service with onward referrals to secondary care required only for surgical follow-up or complex imaging such as X-rays, MRI or CT scans. Links are in place and work well with the local Hospital Trusts to transfer patients quickly and seamlessly when cancer is diagnosed. Individually and in collaboration with the local acute trusts, the national cancer waiting time targets of 14, 31 and 62 days are met.

Clinic Locations
The Service is currently delivered from several specialist clinic locations in Bristol, South Gloucestershire, North Somerset and Gloucestershire.

 

Waiting Times
Waiting times from referral receipt to actual appointment continue to average less than 14 days whilst missed patient appointments (DNAs) are minimal as a result of professional administrative support with proactive appointment confirmations and reminders.

Patient Feedback
Key elements of positive feedback from both patients and GPs includes: being seen within 2 weeks of referral; having a full 30 minute appointment with any necessary tests including cystoscopy being carried out in this one appointment; appointments running to time; consultant involvement; patients leaving the appointment with a report in their hand and knowing that their GP will receive a copy within 2 working days; plentiful adjacent parking; and a small clinic environment. All these things represent good patient care and yet appear to contrast considerably with the patient experience in some other settings.

Have you attended our Urology service? Give us your feedback through this form and email it to gpcare.urology@nhs.net.

 

Further Service Developments
GP Care continues to explore options for further development of its Community Urology Service and works with a number of partner organisations in this regard including:

Other Information
Please note that we are not able to provide child minding services for children accompanying patients.

If you are not satisfied with any aspect of our service, please discuss this directly with the clinician or contact the relevant Service Lead by post at GP Care UK Limited, Christchurch Medical Centre, North Street, Downend, Bristol, BS16 5SG. Alternatively call us on 0333 332 2102 or email us at gpcare.urology@nhs.net.

Call us:

0333 332 2102

Patient Feedback

"I feel I couldn't have been treated better if I had been a private patient."

"First class service, attention and treatment all round."

"All the staff who dealt with me were clearly professional and competent and I also felt that I was being treated as a person and not simply as a medical problem."

"The whole experience was of a very high standard.  Thank you."

"Very caring & informative."

"Thank you very much for your prompt attention & efficient system. Special thanks to the Consultant for straight forward diagnosis.  Much appreciated."

"Very pleased with results and efficiency.  Was made to feel welcome."

"Superb service and attitude and care."

"The care was excellent and I was made to feel comfortable."

"Very attentive staff."

"Keep up the good work."

"Better than attending a clinic in hospital where there can be lengthy waiting times."

"I am very pleased with the service provided, excellent location for me and ease made it as pleasant as possible - staff were lovely and friendly and communicated well."

"Excellent service & information."

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