GP Care is growing! As 32 new staff were recruited over the 2016-2017 year and new projects are in the pipeline, we need to constantly adapt our organisational structure to ensure our operations are aligned to best support our services. That is why we have recruited a new Head of Operations, whilst Annie Kelly, currently Operations Director, has moved to a role of Clinical Director.
Carole Bayliss joined our company on 18th April and will then oversee the operational teams. She told us about herself:
“As a seasoned operations professional, my career has centred around two main sectors – Financial Services and Telecoms and I pride myself on running efficient and innovative contact centres, balancing the needs of customers with my teams. During my latter role in Financial Services I became the customer champion driving quality, fair customer outcomes and process improvement, delivering high levels of customer satisfaction.
My move to GP Care has offered me a wonderful opportunity to learn about the health care service and I am hoping to make a difference by sharing best practice in relation to how the operational teams are managed and perform, with the key emphasis on delivering patient excellence.”
We are delighted to have Carole in the team and confident that her expertise will help bring GP Care to the next level.